From September 4 I have been suffering continuous falls Internet. But continuous in 3 or 4 minutes, and 30 in an hour. If you only use the network to navigate would not be as annoying, but as you know, the main use I give my home internet is to connect to the servers of WoW, because reading mails and blogs, and I do from work, as make entries like this.
As you can guess, is quite irritating fall every now and when we're playing, so my kid like me. I had to tell the guild that during this month just might go raid or heroic to not harm the group, just dedicate myself to make a little silly there. I've done about 7 or 8 calls ONO failures to communicate the problem in each armándome of patience not to throw the dogs to the poor worker who attended to me and had no guilt, but it's absolutely surreal that has been increasingly to go through the standard procedure for shooting: do you use antivirus?, do you use p2p programs?, 10 seconds off the router, turn it back on, run, CMD, ping ONO, then test speed router code tell me, tell me a mobile contact, tell me an email, for maximum 48 hours we send a technician to home, even let you know that 90% of breakdowns are fixed within 24 hours, also notified that the cost of this call is 52 cents blah blah blah ... This scene repeated every single time I called, with extra grace that I have the phone and the computer in different rooms and I have to be making trips all the time. When I refused to re-do all the Paripe I said they could not take note of my fault if it worked. Five
technical visits home, I have changed the router, all wiring, cable box, installed a pileup to mitigate noise, and finally repaired external cables on the facade of the house. All the technicians I have argued that there was no problem on my computer but the cuts from the central ONO. Vale. So when I talk
billing to remind you that I have the whole month without a quality service and I hope that is reflected in the bill, I respond well to standard procedure: this is not the fault of ONO and therefore will not to discount anything.
I've never been riding antics, I have to get a lot of my boxes for the bundle, I always opt for seeking life without cause trouble. So I sign in Telefónica sick of my company, and ONO call again to ask me a discharge, without more.
Well, since I found low I have already received four calls from customer service ONO apologetic because I was not well reported and because I have managed the fault, so I returned supuestísimo amount connecting the entire month y. .. 50% discount on the billing of the next six months. This last call and I started a bittersweet smile: I told the girl, very politely, that the timing of the event and throw me in kindness is over, I had spent a month asking them to give me a solution and opportunity had passed, now I just had to sign off final and stop bothering me with calls of apology, to take advantage of peak € 90 and the final bill because they were the last ones I would remove. And it was sad that the client has to reach to unsubscribe to receive due attention by the company.
'm not naive, Bactering has tended almost the same problem with mobile phones and be passed to another company, this is what is and baked beans everywhere. Anyway, at least I can now raiding and see Rage Winterchill fall as a burden, not see how you put me.
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